Terms & Conditions — Asupantoto

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and Asupantoto ("Company", "Platform", "we", "us", "our") governing your access to and use of the Asupantoto online gaming platform, accessible at asupantoto.cam and all associated subdomains, mobile interfaces, and related services (collectively, the "Platform").

Asupantoto operates as an internationally licensed online gaming and sports betting platform. By creating an account, accessing the Platform, depositing funds, or placing any wager, you unconditionally agree to be bound by these Terms, together with our Privacy Policy and Responsible Gambling Policy, all of which are incorporated herein by reference.

If you do not agree with any provision of these Terms, you must immediately discontinue use of the Platform and close your account. Continued use of the Platform following any published amendment constitutes acceptance of the revised Terms.

For the purposes of these Terms, the following definitions apply unless the context expressly requires otherwise:

By accessing, browsing, or using the Platform in any capacity, you represent, warrant, and agree that:

1. You have read these Terms in full and understand their content and implications;
2. You are legally capable of entering into a binding contract under the laws of your applicable jurisdiction;
3. You are accessing the Platform of your own free will and not on behalf of any third party who has not provided their consent;
4. You are not accessing the Platform from a jurisdiction in which such access or participation in online gambling is unlawful;
5. All information provided during registration is accurate, current, and complete, and you undertake to update such information as necessary to maintain its accuracy.

These Terms shall be effective from the date of your first access to the Platform and shall remain in full force and effect for the duration of your use of the Platform, including after account closure for matters arising during the period of use.

To register and maintain an Account on Asupantoto, you must satisfy all of the following eligibility requirements:

• Minimum Age: You must be at least 21 years of age at the time of registration. Asupantoto strictly enforces a 21+ age policy for all gaming activities. Accounts found to belong to individuals under the age of 21 will be immediately suspended, all funds returned, and the matter may be referred to the relevant authorities.
• Single Account: Each individual may maintain only one (1) registered Account on the Platform at any time. The registration of multiple accounts by the same individual, whether under the same or different identities, is strictly prohibited and will result in permanent account suspension.
• Personal Use: Accounts must be registered and used solely for personal, recreational purposes. Commercial use, acting as an agent for other gamblers, or operating automated betting systems is prohibited.
• Jurisdictional Access: You confirm that accessing and using the Platform does not violate any law or regulation applicable to you in your jurisdiction. Players who are residents of jurisdictions where online gambling is explicitly prohibited by law are not permitted to register.
• Not a Compulsive Gambler: You are not registered with any self-exclusion programme or gambling block service. If you have previously self-excluded from any gambling platform, you must not attempt to circumvent that exclusion by registering on Asupantoto.

To create an Account, you are required to complete the registration form accurately and truthfully, providing your full legal name, date of birth, residential address, email address, and a valid contact number. All information submitted must correspond to your valid, government-issued identity documentation.

Prior to processing your first withdrawal request, or at any point where the Platform's compliance obligations require it, you will be required to complete KYC (Know Your Customer) verification by submitting:

• A clear copy of your MyKad (Malaysian national identity card), passport, or other government-issued photo identification;
• Proof of your current residential address (e.g., a recent utility bill, bank statement, or official correspondence dated within three months);
• Where required for payment verification, documentation confirming ownership of the payment method used for deposits (e.g., a screenshot of the e-wallet account registered in your name).

Asupantoto's compliance team will endeavour to process KYC submissions within one (1) to three (3) business days. Players are encouraged to submit their documents proactively rather than waiting until a withdrawal is requested. Until KYC verification is completed, withdrawal requests will remain in a pending state.

You are solely responsible for maintaining the security and confidentiality of your Account login credentials, including your username, password, and any two-factor authentication codes. Asupantoto strongly recommends enabling two-factor authentication (2FA) on your Account for enhanced security.

You must not:

• Share your login credentials with any third party, including family members or friends;
• Allow any other person to access your Account or conduct gambling activity on your behalf;
• Use another person's Account or access credentials;
• Attempt to access any Account other than your own.

If you suspect unauthorised access to your Account, you must notify Asupantoto's customer support team immediately via live chat or email. Asupantoto will not be liable for any losses resulting from your failure to maintain the security of your login credentials or your delay in reporting suspected unauthorised access.

Asupantoto reserves the right to temporarily suspend an Account where suspicious or unusual access patterns are detected, pending investigation and player verification.

Asupantoto accepts deposits in Malaysian Ringgit (MYR) through the following supported payment methods:

• E-wallets: Touch 'n Go eWallet, Boost, GrabPay
• Instant Bank Transfer: DuitNow, FPX
• Online Banking: Maybank2u, CIMB Clicks, Public Bank, Hong Leong Connect
• Cryptocurrency: Bitcoin (BTC), Tether (USDT)

The minimum deposit amount is RM30 for most MYR payment methods. Cryptocurrency deposits are subject to a separate minimum threshold equivalent to approximately MYR 50, subject to prevailing exchange rates at the time of deposit. Asupantoto does not charge fees for processing deposits; however, your payment provider may apply their own transaction charges.

All deposited funds must originate from a payment account registered in your own name. Third-party deposits — where the payment account is registered to a person other than the Account holder — are strictly prohibited. Any deposit found to originate from a third-party account will be returned and the relevant Account may be suspended pending investigation.

Players may request withdrawals of Real Money Funds subject to the following conditions:

1. KYC Completion: Your Account must have completed KYC verification prior to the processing of any withdrawal request;
2. Wagering Requirements: Where bonus funds have been claimed, all applicable wagering requirements must be satisfied in full before a withdrawal of associated winnings can be processed;
3. Minimum Withdrawal: The minimum withdrawal amount is RM50 for e-wallet and bank transfer methods;
4. Payment Method Consistency: Withdrawals will typically be returned to the same payment method used for your most recent deposit, in accordance with our anti-money laundering obligations;
5. Account Status: Your Account must be in good standing with no pending investigations, compliance holds, or dispute flags.

Asupantoto aims to process e-wallet withdrawals (Touch 'n Go eWallet, Boost, GrabPay) within 5 to 30 minutes of approval. Bank transfer withdrawals may take one (1) to three (3) hours during business hours. Cryptocurrency withdrawals are processed within 30 to 60 minutes subject to network conditions. Processing times may be extended where additional verification is required.

Asupantoto reserves the right to impose daily and weekly withdrawal limits depending on the Player's VIP tier. Gold VIP members are entitled to higher daily withdrawal limits than Bronze or Silver tier members. Limit schedules are available in the Account portal.

From time to time, Asupantoto offers welcome bonuses, reload bonuses, cashback promotions, referral rewards, birthday bonuses, and other promotional incentives ("Promotions"). All Promotions are subject to the following general terms in addition to any promotion-specific terms published at the time of the offer:

• One Promotion Per Household: Promotional bonuses are limited to one per household, IP address, device, or payment method. Multiple accounts or coordinated use of bonuses is prohibited.
• Wagering Requirements: All Bonus Funds are subject to a wagering requirement as specified in the individual promotion terms. Wagering requirements are calculated based on the bonus amount (or bonus plus deposit, where specified) and must be completed within the stated expiry window.
• Maximum Bet During Bonus Play: While Bonus Funds are active in your Account, the maximum permitted bet per round is RM50 unless the promotion terms specify otherwise. Bets exceeding this limit may result in the forfeiture of the bonus and associated winnings.
• Game Contribution Rates: Not all games contribute equally toward meeting wagering requirements. Slot games typically contribute 100%; table games such as Baccarat, Blackjack, and Roulette typically contribute between 10% and 20%. Specific contribution rates are listed in each promotion's terms.
• Bonus Expiry: Unclaimed or unused Bonus Funds expire within the timeframe stated in the relevant promotion, typically between 7 and 30 days from the date of crediting. Expired bonus funds are forfeited.
• Maximum Cash-out: Certain free bonus promotions carry a maximum cash-out cap on winnings derived from bonus play. This cap is stated in each promotion's specific terms.

Asupantoto reserves the right to amend, suspend, or withdraw any Promotion at any time without prior notice. In the event of any conflict between these general bonus terms and a promotion-specific term, the promotion-specific term shall prevail for that Promotion only.

All wagering and betting activity conducted through the Platform is governed by the game-specific rules displayed within each game or sports betting interface. Players are responsible for familiarising themselves with the rules of each game before participating. General wagering rules applicable across the Platform include:

• All bets are final once confirmed. Bets cannot be cancelled, amended, or reversed after submission except where an error on the part of the Platform is identified;
• In the event of a technical malfunction or disconnection during a live game session, the bet outcome will be determined by the game server's last recorded state. Asupantoto's decision on the outcome in such circumstances is final;
• Sports betting odds are subject to change up to the moment a bet is accepted. The odds displayed at the time of bet confirmation are the odds that apply;
• Asupantoto reserves the right to void any bet placed in circumstances where there is evidence of match-fixing, data feed errors, or system manipulation;
• Maximum win limits apply per game session and per betting event as displayed within the relevant game or sportsbook interface.

The following conduct is expressly prohibited and may result in immediate Account suspension, forfeiture of funds, and reporting to relevant authorities:

• Registering with false identity information or impersonating another person;
• Opening more than one Account (whether under the same name or different names);
• Colluding with other players to gain an unfair advantage in any game, including chip dumping in poker variants;
• Using any software, bot, automated script, artificial intelligence tool, or other device to conduct automated betting or gain an unfair advantage over other players or the Platform;
• Exploiting software errors, bugs, or glitches in any game or Platform feature; any winnings resulting from such exploitation will be voided;
• Engaging in any form of money laundering, fraud, or financial crime using the Platform;
• Depositing funds sourced from criminal activity or proceeds of unlawful behaviour;
• Engaging in or facilitating chargebacks on legitimate deposits without prior resolution through the Platform's dispute process;
• Harassing, threatening, or engaging in abusive conduct toward any Asupantoto staff member or other player.

All content on the Asupantoto Platform — including but not limited to software, game engines, graphics, text, logos, trademarks, sound recordings, video content, and interface design — is owned by or licensed to Asupantoto and is protected by applicable intellectual property laws.

Players are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal gaming purposes only. This licence does not permit:

• Copying, reproducing, distributing, or publishing any Platform content;
• Reverse engineering, decompiling, or disassembling any game software;
• Using the Asupantoto name, logo, or trademarks without prior written permission;
• Creating derivative works based on any Platform content.

Any unauthorised use of the Platform's intellectual property is a breach of these Terms and may constitute a violation of applicable copyright and trademark law.

To the fullest extent permitted by applicable law, Asupantoto shall not be liable to you or any third party for any indirect, incidental, consequential, special, or punitive damages arising from or in connection with your use of, or inability to use, the Platform, including but not limited to:

• Loss of profits, revenue, or gaming winnings arising from system outages, technical errors, or network failures;
• Data loss or corruption;
• Losses arising from your failure to comply with applicable local laws regarding online gambling;
• Losses arising from unauthorised access to your Account due to your failure to maintain credential security;
• Interruptions to game sessions caused by third-party service providers, including payment processors or internet service providers.

Asupantoto's total aggregate liability to any Player arising from any single event or series of connected events shall not exceed the value of funds held in that Player's Account at the time the claim arises.

Nothing in these Terms shall limit Asupantoto's liability for death or personal injury caused by its own negligence, or for fraud or fraudulent misrepresentation, to the extent such limitation is prohibited by applicable law.

Asupantoto is committed to promoting responsible gambling practices across all levels of the Platform. We recognise that gambling can become problematic for some individuals, and we maintain a range of tools and resources to support players who may be experiencing difficulty.

All players have access to the following responsible gambling features through their Account settings:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits to control their spending. Limits take effect immediately upon setting and can only be reduced in real time; increases to limits are subject to a 24-hour cooling-off period;
• Loss Limits: Players may set limits on total losses over a defined period;
• Session Time Reminders: Automated notifications can be enabled to alert players when they have been active on the Platform for a specified duration;
• Cooling-Off Periods: Players may request a temporary suspension of their Account for 24 hours, 7 days, 30 days, or 90 days;
• Self-Exclusion: Players who wish to permanently or indefinitely exclude themselves from the Platform may do so by contacting customer support. Self-exclusion requests are processed within 24 hours.

For further information, or if you are concerned about your gambling habits, please visit our dedicated Responsible Gambling page. For players aged 21 and above only. 21+

Asupantoto reserves the right to suspend, restrict, or permanently close any Account at its discretion, without prior notice, where:

• A breach of these Terms, or any other applicable policy, has occurred or is reasonably suspected;
• Identity verification requirements have not been satisfied within the specified timeframe;
• Fraudulent, deceptive, or abusive activity is detected;
• A chargeback or payment reversal has been filed against a deposit transaction;
• An Account has remained inactive for a period exceeding 12 consecutive months;
• Asupantoto is required to do so by applicable law, a court order, or regulatory authority.

Where an Account is closed due to a breach by the Player, Asupantoto reserves the right to forfeit any Bonus Funds and associated winnings held in that Account. Real Money Funds that are not subject to a pending investigation may be returned to the Player via their registered payment method following resolution of any outstanding compliance matters.

Players who wish to voluntarily close their Account may do so by submitting a request to the customer support team. Voluntary closure requests will be processed within five (5) business days, and any remaining Balance will be paid out subject to standard withdrawal verification.

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws applicable under Asupantoto's international operating licence jurisdiction.

In the event of a dispute, Players are required to first submit a formal complaint to Asupantoto's customer support team by email at [email protected]. The complaint must include full account details, a description of the issue, and any relevant supporting documentation. Asupantoto will acknowledge all formal complaints within 48 hours and endeavour to provide a final response within 14 business days.

If the internal complaints procedure does not result in a resolution satisfactory to the Player, the matter may be escalated to the applicable dispute resolution body designated under Asupantoto's international licence, as notified to the Player at that time.

Nothing in this clause shall prevent either party from seeking urgent injunctive or interim relief from a court of competent jurisdiction.

Asupantoto reserves the right to amend, update, or replace these Terms at any time. Where material changes are made, Asupantoto will provide reasonable notice to registered Players via email or prominent Platform notification. The effective date of any revised Terms will be clearly indicated at the top of this page.

Your continued use of the Platform following the effective date of any revised Terms constitutes your unconditional acceptance of those changes. If you do not agree to the revised Terms, you must stop using the Platform and may request Account closure in accordance with Section 15.

Asupantoto recommends that Players review these Terms periodically to remain informed of any changes. The most current version of the Terms is always available at asupantoto.cam/terms-conditions.

If you have any questions, concerns, or formal complaints regarding these Terms and Conditions, or any other aspect of the Asupantoto Platform, please contact our support team through any of the following channels:

Support is available 24 hours a day, 7 days a week in English, Bahasa Melayu, and Chinese. We aim to respond to all email correspondence within 48 hours on business days.